Effective Date: March 16, 2026
Viskoot Troubleshooting is a product support and troubleshooting application operated by Viskoot LLC. This Privacy Policy explains what information we collect, how we collect it, how we use it, how we store it, and when it may be shared.
By using Viskoot Troubleshooting, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies specifically to the Viskoot Troubleshooting application and its related services. It applies to information collected through the app when users create an account, submit product-related troubleshooting questions, receive troubleshooting guidance, and interact with support-related features.
We collect limited information necessary to operate and improve Viskoot Troubleshooting.
When you register for an account, we collect:
When you use the troubleshooting feature, we collect and store product-related troubleshooting information, including:
We may also collect limited technical and usage information necessary for app performance, reliability, and security, such as:
We collect information in the following ways:
We collect information you voluntarily provide when you:
We may collect limited technical data automatically when you use the app in order to maintain performance, security, and reliability.
We use the information we collect to:
We store troubleshooting conversations and related product-support information in order to:
Stored troubleshooting history may include the product brand, model, error code, problem description, generated solution, and follow-up questions.
Viskoot Troubleshooting does not transmit personal account data, such as the user’s name or email address, to third-party AI services for troubleshooting response generation.
When a user uses the AI-assisted troubleshooting feature, the app transmits only the product-related troubleshooting content necessary to generate support guidance. This may include product brand, product category, product model, error code, issue description, troubleshooting prompts, generated troubleshooting context, and follow-up questions.
This information is transmitted solely for the purpose of generating troubleshooting guidance.
We do not sell personal data.
Except as described in this Privacy Policy, we do not share personal account information with third-party AI services for troubleshooting response generation.
We retain account information and troubleshooting data only for as long as reasonably necessary to:
When data is no longer needed, we will delete or de-identify it within a reasonable period, subject to applicable legal and business requirements.
We maintain reasonable administrative, technical, and organizational safeguards designed to protect the information we collect and store against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
You may contact us to:
Viskoot Troubleshooting is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.
The app may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties. You should review the privacy policies of any third-party services you access.
We may update this Privacy Policy from time to time. If we make changes, we will update the effective date at the top of this policy. Your continued use of the app after changes become effective means you accept the updated Privacy Policy.
If you have any questions about this Privacy Policy or your data, please contact:
Viskoot LLC
Email: support@viskoot.com